PJ Cars has been trading for over 35 years and is one of the most established companies in the East Midlands, run as a family business our growth from 12 to over 150 vehicles prides its self on customer care and reliability. Reliability and customer care as seen the company develop into Derby's largest and newest fleet using the most advanced booking and dispatch technology.
Our future aim will be continued investment in training, technology, expansion and more importantly service to our valued customers. We have a state of the art contact centre employing over 10 members of staff. All employees are trained to the highest level of customer service and have completed an NVQ customer service course. We have the best possible technology in the market allowing us to handle calls efficiently and providing the highest level of customer service.
The contact centre staff also have a great understanding of the local area to provide a helpful hand to all travel requirements.
Our future aim will be continued investment in training, technology, expansion and more importantly service to our valued customers. We have a state of the art contact centre employing over 10 members of staff. All employees are trained to the highest level of customer service and have completed an NVQ customer service course. We have the best possible technology in the market allowing us to handle calls efficiently and providing the highest level of customer service.
The contact centre staff also have a great understanding of the local area to provide a helpful hand to all travel requirements.
Services
Pj Cars has been operating since 1980/ is one of Derby most established taxi firm in Derby city.
It all started from the Cavendish pub by Pauline and Joe the proprietors.
Since then the business has gone strength to strength.
With only one car back in the days, the company has reached to over 250 cars on the fleet.
We only consider being reliable and cost effective to our customers, we are open 24 hours, seven days a week.
Our company has developed over the years with customer satisfaction and investing into the latest dispatch booking system.
It all started from the Cavendish pub by Pauline and Joe the proprietors.
Since then the business has gone strength to strength.
With only one car back in the days, the company has reached to over 250 cars on the fleet.
We only consider being reliable and cost effective to our customers, we are open 24 hours, seven days a week.
Our company has developed over the years with customer satisfaction and investing into the latest dispatch booking system.
Our call center employs over 15 staff with a combination of full time and part time staff.
The company's ethos for handling calls is based on the following four rules.
We are not a call centre that is driven by targets to reduce call times we ensure all customers are given a high level of personable customer service.
Our company to be the market leaders within the taxi industry, enabling us to offer all our customers the highest possible level of service.
The company's ethos for handling calls is based on the following four rules.
We are not a call centre that is driven by targets to reduce call times we ensure all customers are given a high level of personable customer service.
Our company to be the market leaders within the taxi industry, enabling us to offer all our customers the highest possible level of service.
Through the integration of our three core areas of technology, we are able to reduce booking times, restrict the human error and profile customer details, within our secure booking and dispatch system.
Our dispatching software has the capacity to dispatch seven bookings per second, which in turn enables us to reach our customers on time.
90% of our immediate booking requests are met on average within 7 minutes.
All our customers can benefit from our free callback service (car due to arrive) and our automated response to where your taxi is.
Our dispatching software has the capacity to dispatch seven bookings per second, which in turn enables us to reach our customers on time.
90% of our immediate booking requests are met on average within 7 minutes.
All our customers can benefit from our free callback service (car due to arrive) and our automated response to where your taxi is.
Reviews
Be the first to review P J Cars.
Write a Review
